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Michelli, Joseph A., 1960-
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Michelli, Joseph A., 1960-
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Michelli, Joseph A., 1960-
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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System Joseph A. Michelli.
by
Michelli
,
Joseph
A
.,
1960
-
Published 2011
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2
The Starbucks experience : 5 principles for turning ordinary into extraordinary Joseph A. Michelli.
by
Michelli
,
Joseph
A
.,
1960
-
Published 2007
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3
The New Gold Standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli.
by
Michelli
,
Joseph
A
.,
1960
-
Published 2008
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Leadership
Success in business
Total quality management
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