The New Gold Standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company Joseph A. Michelli.

The New Gold Standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Bibliographic Details
Main Author: Michelli, Joseph A., 1960-
Other Authors: Voerman, Ed
Language:English
Published: New York: McGraw Hill, 2008.
Subjects:
Leadership
International business enterprises -- > Management
Total quality management
Corporate culture
Organizational culture
Online Access:http://mhebooklibrary.com/doi/book/10.1036/9780071641630

Internet

http://mhebooklibrary.com/doi/book/10.1036/9780071641630

Badak Internet Collection

Holdings details from Badak Internet Collection
Call Number: HD57 7 M53 2008
Accession Item Category Format Status Notes
1000163334 Electronic Resource Electronic Book Available

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