Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry
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| Language: | English |
| Published: |
New York:
McGraw-Hill,
c2011.
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| Online Access: | http://mhebooklibrary.com/doi/book/10.1036/9780071773904 |
Internet
http://mhebooklibrary.com/doi/book/10.1036/9780071773904Badak Internet Collection
| Call Number: |
R728 2 M53 2011 |
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| Accession | Item Category | Format | Status | Notes |
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| 1000163257 | Electronic Resource | Electronic Book | Available |