Search Results - "COMPLAINTS"

1

Stress, Visual and Musculoskeletal Complaints in Open Plan Office Staff

by Vangelova K., Stanchev V.
Published 2014-06-01

Subjects: “...visual complaints...”
Get full text

Article

2

Australia. New project to ensure consumer complaints are linked to quality improvement

Published 2003

Subjects: “...Council for Safety and Quality in Health Care,Health-Care Complaints Commission,Quality improvement...”

text

3

An examination of the convergence and divergence of internal and external allegations of misconduct filed against police officers

by Kim, Michelle Lersch, Tom, Mieczkowski
Published 2000

Subjects: “...Police,Complaints...”

text

4

Departmental and citizen complaints as predictors of police coercion

by John D., McCluskey, William, Terrill
Published 2005

Subjects: “...Police,Complaints...”

text

5

INFORMING THE CONSUMERS ON THE REGULATION AND THE WAY OF MANAGING THE BOOK OF COMPLAINTS

by Olesea CERNAVCA
Published 2018-02-01

Subjects: “...complaint...”
Get full text

Article

6

Customer retention management processes

by Lawrence, Ang, Francis, Buttle
Published 2006

Subjects: “...Customer retention,Complaints...”

text

7

Consumer complaining to firms: the determinants of channel choice

by Anna S., Mattila, Jochen, Wirtz
Published 2004

Subjects: “...Complaints,Consumer psychology,Consumers...”

text

8

Causes for complaining behaviour intentions: the moderator effect of previous customer experience of the restaurant

by Beatriz, Moliner Velázquez, María, Fuentes Blasco, Irene, Gil Saura, Gloria, Berenguer Contrí
Published 2010

Subjects: “...Complaints,Customers,Restaurants...”

text

9

How organisations can learn from complaints

by J.F.J., Vos, G.B., Huitema, E., de Lange‐Ros
Published 2008

Subjects: “...Complaints,Organizations,Learning,The Netherlands...”

text

10

The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants

by Ah‐Keng, Kau, Elizabeth, Wan‐Yiun Loh
Published 2006

Subjects: “...Customer satisfaction,Complaints...”

text

11

Preliminary evaluation of the efficacy and implementation of the new NHS complaints procedure

by J., McCrindle, R.K., Jones
Published 1998

Subjects: “...Complaints,NHS,Procedures...”

text

12

Making staff aware of risks

by John, Symons
Published 1995

Subjects: “...Complaints,Litigation,Risk...”

text

13

Recovery from Customer Service Shortfalls

by Diane, Bailey
Published 1994

Subjects: “...Complaints,Customer service,Customers...”

text

14

The UK’s Automobile Association: empowering staff for customer retention

by Nigel, Currie
Published 1996

Subjects: “...Complaints,Customer satisfaction,Empowerment...”

text

15

Solving the problem: managing complaints at BUPA

by Norman, Dingemans
Published 1996

Subjects: “...Complaints,Customer care...”

text

16

Backlash in the workplace

by Ronald J., Burke
Published 2005

Subjects: “...Workplace,Employee involvement,Complaints...”

text

17

Problems with complaint handling: expectations and outcomes

by Jane, Cowan, Sandy, Anthony
Published 2008

Subjects: “...Complaints,National Health Service...”

text

18

Formal complaints at an eye hospital: a three‐year analysis

by Randhir, Chavan, Carol, Porter, Soupramanien, Sandramouli
Published 2007

Subjects: “...Complaints,Ophthalmology,Litigation...”

text

19

UK. Additional funding for complaints pilots

Published 2003

Subjects: “...NHS complaints,Department of Health...”

text

20

Consumer Evaluations of Responses to Complaints: What′s Fair and Why

by Cathy, Goodwin, Ivan, Ross
Published 1990

Subjects: “...Complaints,Customer satisfaction,Outcomes...”

text

Narrow Search