An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries

The concept of customer satisfaction has attracted much attention in recent years. Nowadays, organizations still try to analyze this concept begin with understanding of various customer satisfaction models exist. This paper emphasis existing customer satisfaction models for assessing the relationshi...

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Bibliographic Details
Main Authors:	Che Rusuli, Muhamad Saufi, Tasmin, Rosmaini
Format:	Conference or Workshop Item
Published:	2012
Subjects:	Z719 Libraries (General)
Online Access:	http://eprints.uthm.edu.my/3355/ http://eprints.uthm.edu.my/3355/1/an_empirical_study_of_library_customer.pdf

id	uthm-3355
recordtype	eprints
spelling	uthm-33552015-01-21T08:10:00Z An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries Che Rusuli, Muhamad Saufi Tasmin, Rosmaini Z719 Libraries (General) The concept of customer satisfaction has attracted much attention in recent years. Nowadays, organizations still try to analyze this concept begin with understanding of various customer satisfaction models exist. This paper emphasis existing customer satisfaction models for assessing the relationship of overall satisfaction towards organizatiodcompany product or services. This paper gives an overview of various models customer satisfaction from the any perspective to suits in knowledge management practices and library customer satisfaction at Malaysian universities. Coverage is thus limited to materials published in library literature. However, this paper discusses the relevance material from existing models which is suitable to apply in a domain of library customer satisfaction. 2012 Conference or Workshop Item PeerReviewed application/pdf http://eprints.uthm.edu.my/3355/1/an_empirical_study_of_library_customer.pdf Che Rusuli, Muhamad Saufi and Tasmin, Rosmaini (2012) An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries. In: Terengganu International Business and Economics Conference (TIBEC III), 18 - 20 October 2012, Terengganu, Malaysia. http://eprints.uthm.edu.my/3355/
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Tun Hussein Onn Malaysia
building	UTHM Institutional Repository
collection	Online Access
topic	Z719 Libraries (General)
spellingShingle	Z719 Libraries (General) Che Rusuli, Muhamad Saufi Tasmin, Rosmaini An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
description	The concept of customer satisfaction has attracted much attention in recent years. Nowadays, organizations still try to analyze this concept begin with understanding of various customer satisfaction models exist. This paper emphasis existing customer satisfaction models for assessing the relationship of overall satisfaction towards organizatiodcompany product or services. This paper gives an overview of various models customer satisfaction from the any perspective to suits in knowledge management practices and library customer satisfaction at Malaysian universities. Coverage is thus limited to materials published in library literature. However, this paper discusses the relevance material from existing models which is suitable to apply in a domain of library customer satisfaction.
format	Conference or Workshop Item
author	Che Rusuli, Muhamad Saufi Tasmin, Rosmaini
author_facet	Che Rusuli, Muhamad Saufi Tasmin, Rosmaini
author_sort	Che Rusuli, Muhamad Saufi
title	An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
title_short	An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
title_full	An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
title_fullStr	An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
title_full_unstemmed	An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
title_sort	empirical study of library customer satisfaction (lcs) model in malaysian academic libraries
publishDate	2012
url	http://eprints.uthm.edu.my/3355/ http://eprints.uthm.edu.my/3355/1/an_empirical_study_of_library_customer.pdf
first_indexed	2018-09-05T11:05:13Z
last_indexed	2018-09-05T11:05:13Z
_version_	1610765317669126144

An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries

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