Library customer satisfaction (LCS) at library of Universiti Tun Hussein Onn Malaysia: a study of space, facilities and services
Consideration of customer satisfaction should be an essential part of evaluating library performance. Satisfaction depends, to some extent, on customer expectations of space, facilities and services. The purpose of this study is to evaluate the "Outcome Budget Evaluation (OBE)" for gauging...
| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/3303/ http://eprints.uthm.edu.my/3303/1/Library_Customer_Satisfaction_(LCS).pdf |