An empirical study of library customer satisfaction (LCS) model in Malaysian academic libraries
The concept of customer satisfaction has attracted much attention in recent years. Nowadays, organizations still try to analyze this concept begin with understanding of various customer satisfaction models exist. This paper emphasis existing customer satisfaction models for assessing the relationshi...
| Main Authors: | , |
|---|---|
| Format: | Conference or Workshop Item |
| Published: |
2012
|
| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/3355/ http://eprints.uthm.edu.my/3355/1/an_empirical_study_of_library_customer.pdf |