Improving service quality through customer journey analysis

Improving service quality through customer journey analysis

Bibliographic Details
Main Authors: Ragnhild, Halvorsrud, Knut, Kvale, Asbjørn, Følstad
Format: text
Language:eng
Published: Emerald 2016
Subjects:
Customer journey,Customer experience,Service quality,Empirical study,Service improvement
id 10.1108-JSTP-05-2015-0111
recordtype eprints
spelling 10.1108-JSTP-05-2015-01112016-11-14 Improving service quality through customer journey analysis Ragnhild, Halvorsrud Ragnhild, Halvorsrud Knut, Kvale Knut, Kvale Asbjørn, Følstad Asbjørn, Følstad Customer journey,Customer experience,Service quality,Empirical study,Service improvement Emerald 2016-11-14 text text/HTML 10.1108/JSTP-05-2015-0111 https://www.emeraldinsight.com/doi/10.1108/JSTP-05-2015-0111 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Service+Theory+and+Practice&rft.volume=26&rft.issue=6&rft.spage=840&rft.epage=867&rft.issn=2055-6225&rft.id=info%3Adoi%2F10.1108%2FJSTP-05-2015-0111 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Customer journey,Customer experience,Service quality,Empirical study,Service improvement
spellingShingle Customer journey,Customer experience,Service quality,Empirical study,Service improvement
Ragnhild, Halvorsrud
Knut, Kvale
Asbjørn, Følstad
Improving service quality through customer journey analysis
description
author2 Ragnhild, Halvorsrud
author_facet Ragnhild, Halvorsrud
Ragnhild, Halvorsrud
Knut, Kvale
Asbjørn, Følstad
format text
author Ragnhild, Halvorsrud
Knut, Kvale
Asbjørn, Følstad
author_sort Ragnhild, Halvorsrud
title Improving service quality through customer journey analysis
title_short Improving service quality through customer journey analysis
title_full Improving service quality through customer journey analysis
title_fullStr Improving service quality through customer journey analysis
title_full_unstemmed Improving service quality through customer journey analysis
title_sort improving service quality through customer journey analysis
publisher Emerald
publishDate 2016
first_indexed 2018-10-12T20:38:45Z
last_indexed 2018-10-12T20:38:45Z
_version_ 1614153489726832640

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