Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise

Bibliographic Details
Main Authors:	Donald C., Barnes, Joel E., Collier, Vince, Howe, K., Douglas Hoffman
Format:	text
Language:	eng
Published:	Emerald 2016
Subjects:	Expertise,Surprise,Customer delight,Effort,Joy,Tangibles

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