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Systematic review of the eleme...
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Systematic review of the elements and service standards of delightful service
Bibliographic Details
Main Authors:
Jen, Chun Wang
,
Yi-Chieh, Wang
,
Yang-Fei, Tai
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Consumer experience,Hospitality,Customer delight,Delightful service,The Delphi method
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Description
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