APA Citation

Donald C., B., Joel E., C., Vince, H., & K., D. H. (2016). Multiple paths to customer delight: The impact of effort, expertise and tangibles on joy and surprise. Emerald.

Chicago Style Citation

Donald C., Barnes, Collier Joel E., Howe Vince, and Douglas Hoffman K. Multiple Paths to Customer Delight: The Impact of Effort, Expertise and Tangibles On Joy and Surprise. Emerald, 2016.

MLA Citation

Donald C., Barnes, Collier Joel E., Howe Vince, and Douglas Hoffman K. Multiple Paths to Customer Delight: The Impact of Effort, Expertise and Tangibles On Joy and Surprise. Emerald, 2016.

Warning: These citations may not always be 100% accurate.