Fresh perspectives on customer experience

Fresh perspectives on customer experience

Bibliographic Details
Main Authors: Janet R., McColl-Kennedy, Anders, Gustafsson, Elina, Jaakkola, Phil, Klaus, Zoe Jane, Radnor, Helen, Perks, Margareta, Friman
Format: text
Language:eng
Published: Emerald 2015
Subjects:
Dynamic,Customer experience,Practice-based approach,Customer role,Holistic
id 10.1108-JSM-01-2015-0054
recordtype eprints
spelling 10.1108-JSM-01-2015-00542015-09-14 Fresh perspectives on customer experience Janet R., McColl-Kennedy Janet R., McColl-Kennedy Anders, Gustafsson Anders, Gustafsson Elina, Jaakkola Elina, Jaakkola Phil, Klaus Phil, Klaus Zoe Jane, Radnor Zoe Jane, Radnor Helen, Perks Helen, Perks Margareta, Friman Margareta, Friman Dynamic,Customer experience,Practice-based approach,Customer role,Holistic Emerald 2015-09-14 text text/HTML 10.1108/JSM-01-2015-0054 https://www.emeraldinsight.com/doi/10.1108/JSM-01-2015-0054 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Journal+of+Services+Marketing&rft.volume=29&rft.issue=6%2F7&rft.spage=430&rft.epage=435&rft.issn=0887-6045&rft.id=info%3Adoi%2F10.1108%2FJSM-01-2015-0054 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Dynamic,Customer experience,Practice-based approach,Customer role,Holistic
spellingShingle Dynamic,Customer experience,Practice-based approach,Customer role,Holistic
Janet R., McColl-Kennedy
Anders, Gustafsson
Elina, Jaakkola
Phil, Klaus
Zoe Jane, Radnor
Helen, Perks
Margareta, Friman
Fresh perspectives on customer experience
description
author2 Janet R., McColl-Kennedy
author_facet Janet R., McColl-Kennedy
Janet R., McColl-Kennedy
Anders, Gustafsson
Elina, Jaakkola
Phil, Klaus
Zoe Jane, Radnor
Helen, Perks
Margareta, Friman
format text
author Janet R., McColl-Kennedy
Anders, Gustafsson
Elina, Jaakkola
Phil, Klaus
Zoe Jane, Radnor
Helen, Perks
Margareta, Friman
author_sort Janet R., McColl-Kennedy
title Fresh perspectives on customer experience
title_short Fresh perspectives on customer experience
title_full Fresh perspectives on customer experience
title_fullStr Fresh perspectives on customer experience
title_full_unstemmed Fresh perspectives on customer experience
title_sort fresh perspectives on customer experience
publisher Emerald
publishDate 2015
first_indexed 2018-10-12T20:31:58Z
last_indexed 2018-10-12T20:31:58Z
_version_ 1614153062370246656

Similar Items