Durgesh, P., Maddulety, K., & Plavini, P. (2017). Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector. Emerald.
Chicago Style CitationDurgesh, Pattanayak, Koilakuntla Maddulety, and Punyatoya Plavini. Investigating the Influence of TQM, Service Quality and Market Orientation On Customer Satisfaction and Loyalty in the Indian Banking Sector. Emerald, 2017.
MLA CitationDurgesh, Pattanayak, Koilakuntla Maddulety, and Punyatoya Plavini. Investigating the Influence of TQM, Service Quality and Market Orientation On Customer Satisfaction and Loyalty in the Indian Banking Sector. Emerald, 2017.
Warning: These citations may not always be 100% accurate.