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Nonlinear antecedents of custo...
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Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Bibliographic Details
Main Authors:
Gerson, Tontini
,
Klaus Solberg, Söilen
,
Ricardo, Zanchett
Format:
text
Language:
eng
Published:
Emerald
2017
Subjects:
Service quality,Kano model,Customer defection,3PL services,Customer dissatisfaction,Failed service quality
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