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An Integration of Kano’s Model...
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An Integration of Kano’s Model and Exit‐Voice Theory: A Case Study
Bibliographic Details
Main Authors:
Yu‐Cheng, Lee
,
Hsiu‐Yuan, Hu
,
Tieh‐Min, Yen
,
Chih‐Hung, Tsai
Format:
text
Language:
eng
Published:
Emerald
2009
Subjects:
Kano’s Model,Medical service quality,Customer satisfaction,Customer loyalty
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