E‐services and offline fulfilment: how e‐loyalty is created

Bibliographic Details
Main Authors:	Janjaap, Semeijn, Allard C.R., van Riel, Marcel J.H., van Birgelen, Sandra, Streukens
Format:	text
Language:	eng
Published:	Emerald 2005
Subjects:	Internet,Services,Quality,Loyalty schemes

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