Service innovation and electronic word‐of‐mouth: is it worth listening to?

by Tor W., Andreassen, Sandra, Streukens
Published 2009

Online complaining

by Tor W., Andreassen, Sandra, Streukens
Published 2013

PLS FAC-SEM: an illustrated step-by-step guideline to obtain a unique insight in factorial data

by Sandra, Streukens, Sara, Leroi-Werelds
Published 2016

Customer expectation dimensions of voice‐to‐voice service encounters: a scale‐development study

by Arjan, Burgers, Ko, de Ruyter, Cherie, Keen, Sandra, Streukens
Published 2000

Perceived uncertainty in self‐managed service teams: an empirical assessment

by Ad, de Jong, Ko, de Ruyter, Sandra, Streukens, Hans, Ouwersloot
Published 2001

Does communicating the customer’s resource integrating role improve or diminish value proposition effectiveness?

by Sara, Leroi-Werelds, Sandra, Streukens, Yves, Van Vaerenbergh, Christian, Grönroos
Published 2017

What drives the intention to complain?

by Line, Lervik-Olsen, Tor Wallin, Andreassen, Sandra, Streukens
Published 2016

E‐services and offline fulfilment: how e‐loyalty is created

by Janjaap, Semeijn, Allard C.R., van Riel, Marcel J.H., van Birgelen, Sandra, Streukens
Published 2005

Comfort your online customer: quality, trust and loyalty on the internet

by Dina, Ribbink, Allard C.R., van Riel, Veronica, Liljander, Sandra, Streukens
Published 2004