Effects of perceived employee emotional competence on customer satisfaction and loyalty

Bibliographic Details
Main Authors:	Cécile, Delcourt, Dwayne D., Gremler, Allard C.R., van Riel, Marcel, van Birgelen
Format:	text
Language:	eng
Published:	Emerald 2013
Subjects:	Employee emotional competence,Rapport,Customer satisfaction,Service encounter,Customer loyalty

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