Service quality: beyond cognitive assessment
| Main Author: | |
|---|---|
| Format: | text |
| Language: | eng |
| Published: |
Emerald
2005
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| Subjects: |
| id |
10.1108-09604520510585316 |
|---|---|
| recordtype |
eprints |
| spelling |
10.1108-096045205105853162005-04-01 Service quality: beyond cognitive assessment Bo, Edvardsson Bo, Edvardsson Customer service management,Customers,Perception,Consumer behaviour Emerald 2005-04-01 text text/HTML 10.1108/09604520510585316 https://www.emeraldinsight.com/doi/10.1108/09604520510585316 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Managing+Service+Quality%3A+An+International+Journal&rft.volume=15&rft.issue=2&rft.spage=127&rft.epage=131&rft.issn=0960-4529&rft.id=info%3Adoi%2F10.1108%2F09604520510585316 eng Emerald All rights reserved. |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Emerald |
| building |
Emerald Repository |
| collection |
Online Access |
| language |
eng |
| topic |
Customer service management,Customers,Perception,Consumer behaviour |
| spellingShingle |
Customer service management,Customers,Perception,Consumer behaviour Bo, Edvardsson Service quality: beyond cognitive assessment |
| description |
|
| author2 |
Bo, Edvardsson |
| author_facet |
Bo, Edvardsson Bo, Edvardsson |
| format |
text |
| author |
Bo, Edvardsson |
| author_sort |
Bo, Edvardsson |
| title |
Service quality: beyond cognitive assessment |
| title_short |
Service quality: beyond cognitive assessment |
| title_full |
Service quality: beyond cognitive assessment |
| title_fullStr |
Service quality: beyond cognitive assessment |
| title_full_unstemmed |
Service quality: beyond cognitive assessment |
| title_sort |
service quality: beyond cognitive assessment |
| publisher |
Emerald |
| publishDate |
2005 |
| first_indexed |
2018-10-11T12:27:44Z |
| last_indexed |
2018-10-11T12:27:44Z |
| _version_ |
1614032000564330496 |