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Effects of perceived employee...
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Effects of perceived employee emotional competence on customer satisfaction and loyalty
Bibliographic Details
Main Authors:
Cécile, Delcourt
,
Dwayne D., Gremler
,
Allard C.R., van Riel
,
Marcel, van Birgelen
Format:
text
Language:
eng
Published:
Emerald
2013
Subjects:
Employee emotional competence,Rapport,Customer satisfaction,Service encounter,Customer loyalty
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Description
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