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Insights into emotional contag...
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Insights into emotional contagion and its effects at the hotel front desk
Bibliographic Details
Main Authors:
Yury, Ustrov
,
Mireia, Valverde
,
Gerard, Ryan
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Customer loyalty,Customer satisfaction,Service encounter,Emotional contagion,Front-desk
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Description
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