Moments of sorrow and joy

Bibliographic Details
Main Authors:	Gaby, Odekerken‐Schröder, Marcel, van Birgelen, Jos, Lemmink, Ko, de Ruyter, Martin, Wetzels
Format:	text
Language:	eng
Published:	Emerald 2000
Subjects:	Services marketing,Service quality,Trust,Customer satisfaction,After‐sales service

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