The need for more multidisciplinary research

by Jos, Lemmink
Published 2005

Competitive Reactions to Product Quality Improvements in Industrial Markets

by Jos, Lemmink, Hans, Kasper
Published 1994

Employee behavior, feelings of warmth and customer perception in service encounters

by Jos, Lemmink, Jan, Mattsson
Published 2002

The power of perceived service quality in international marketing channels

by Ko, de Ruyter, Martin, Wetzels, Jos, Lemmink
Published 1996

Manufacturer‐Distributor Relationships and Channel Service Quality

by Jos, Lemmink, Martin, Wetzels, Kitty, Koelemeijer
Published 1996

Consumers’ trade‐off between relationship, service package and price

by Gaby, Odekerken‐Schröder, Hans, Ouwersloot, Jos, Lemmink, Janjaap, Semeijn
Published 2003

Measuring customer service quality in international marketing channels: a multimethod approach

by Martin, Wetzels, Ko, de Ruyter, Jos, Lemmink, Kitty, Koelemeijer
Published 1995

Moments of sorrow and joy

by Gaby, Odekerken‐Schröder, Marcel, van Birgelen, Jos, Lemmink, Ko, de Ruyter, Martin, Wetzels
Published 2000