Forms of employee negative word‐of‐mouth: a study of front‐line workers

Forms of employee negative word‐of‐mouth: a study of front‐line workers

Bibliographic Details
Main Authors: Lloyd C., Harris, Emmanuel, Ogbonna
Format: text
Language:eng
Published: Emerald 2012
Subjects:
Employee word‐of‐mouth,Negative word‐of‐mouth,Front‐line,Customer contact employees,Organizational misbehaviour,Organizational behaviour,Employees behaviour
id 10.1108-01425451311279401
recordtype eprints
spelling 10.1108-014254513112794012012-11-09 Forms of employee negative word‐of‐mouth: a study of front‐line workers Lloyd C., Harris Lloyd C., Harris Emmanuel, Ogbonna Emmanuel, Ogbonna Employee word‐of‐mouth,Negative word‐of‐mouth,Front‐line,Customer contact employees,Organizational misbehaviour,Organizational behaviour,Employees behaviour Emerald 2012-11-09 text text/HTML 10.1108/01425451311279401 https://www.emeraldinsight.com/doi/10.1108/01425451311279401 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=Employee+Relations&rft.volume=35&rft.issue=1&rft.spage=39&rft.epage=60&rft.issn=0142-5455&rft.id=info%3Adoi%2F10.1108%2F01425451311279401 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Employee word‐of‐mouth,Negative word‐of‐mouth,Front‐line,Customer contact employees,Organizational misbehaviour,Organizational behaviour,Employees behaviour
spellingShingle Employee word‐of‐mouth,Negative word‐of‐mouth,Front‐line,Customer contact employees,Organizational misbehaviour,Organizational behaviour,Employees behaviour
Lloyd C., Harris
Emmanuel, Ogbonna
Forms of employee negative word‐of‐mouth: a study of front‐line workers
description
author2 Lloyd C., Harris
author_facet Lloyd C., Harris
Lloyd C., Harris
Emmanuel, Ogbonna
format text
author Lloyd C., Harris
Emmanuel, Ogbonna
author_sort Lloyd C., Harris
title Forms of employee negative word‐of‐mouth: a study of front‐line workers
title_short Forms of employee negative word‐of‐mouth: a study of front‐line workers
title_full Forms of employee negative word‐of‐mouth: a study of front‐line workers
title_fullStr Forms of employee negative word‐of‐mouth: a study of front‐line workers
title_full_unstemmed Forms of employee negative word‐of‐mouth: a study of front‐line workers
title_sort forms of employee negative word‐of‐mouth: a study of front‐line workers
publisher Emerald
publishDate 2012
first_indexed 2018-10-11T03:36:47Z
last_indexed 2018-10-11T03:36:47Z
_version_ 1613998596079747072

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