Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out‐patient services

by Hsiu‐Yuan, Hu, Yu‐Cheng, Lee, Tieh‐Min, Yen
Published 2010

Modify IPA for quality improvement: Taguchi's signal‐to‐noise ratio approach

by Yu‐Cheng, Lee, Tieh‐Min, Yen, Chih‐Hung, Tsai
Published 2008

Identifying core control items of information security management and improvement strategies by applying fuzzy DEMATEL

by Li-Hsing, Ho, Ming-Tsai, Hsu, Tieh-Min, Yen
Published 2015

Using fuzzy gap analysis to measure service quality of medical tourism in Taiwan

by Li-Hsing, Ho, Shu-Yun, Feng, Tieh-Min, Yen
Published 2015

Using modified IPA to define quality improvement strategies

by Li-Hsing, Ho, Pi-Yun, Chang, Tieh-Min, Yen
Published 2016

An Integration of Kano’s Model and Exit‐Voice Theory: A Case Study

by Yu‐Cheng, Lee, Hsiu‐Yuan, Hu, Tieh‐Min, Yen, Chih‐Hung, Tsai
Published 2009

Research on Using Six Sigma Tool to Reduce the Core Process Time

by Yi‐Chan, Chung, Tieh‐Min, Yen, Yau‐Wen, Hsu, Chih‐Hung, Tsai, Ching‐Piao, Chen
Published 2008

Assessment of supplier quality performance of computer manufacturing industry by using ANP and DEMATEL

by Hsiu Yuan, Hu, Shao-I, Chiu, Tieh-Min, Yen, Ching-Chan, Cheng
Published 2015