Benchmarking the quality of hotel services: managerial perspectives

by Hokey, Min, Hyesung, Min
Published 1997

Competitive benchmarking of Korean luxury hotels using the analytic hierarchy process and competitive gap analysis

by Hokey, Min, Hyesung, Min
Published 1996

Benchmarking the service quality of airlines in the United States: an exploratory analysis

by Hokey, Min, Hyesung, Min
Published 2015

Benchmarking the service quality of fast‐food restaurant franchises in the USA

by Hokey, Min, Hyesung, Min
Published 2011

Cross‐cultural competitive benchmarking of fast‐food restaurant services

by Hokey, Min, Hyesung, Min
Published 2013

A data envelopment analysis‐based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels

by Hokey, Min, Hyesung, Min, Seong‐Jong, Joo
Published 2008

Dynamic benchmarking of hotel service quality

by Hokey, Min, Hyesung, Min, Kyooyup, Chung
Published 2002

A data mining approach to developing the profiles of hotel customers

by Hokey, Min, Hyesung, Min, Ahmed, Emam
Published 2002