Search Results - Wellington, Patricia

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  1. 1
    Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work

    Kaizen strategies for customer care : how to create a powerful customer-care program - and make it work by Wellington, Patricia

    Published 1995
  2. 2
    Effective customer care

    Effective customer care by Wellington, Patricia

    Published 2010
    Table of contents only
    Contributor biographical information
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