Challenges in Sustaining Employees in Call Centers, Hyderabad

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Challenges in Sustaining Employees in Call Centers, Hyderabad

The purpose of this work is to investigate the challenges faced by human resource managers in Hyderabad call centres in sustaining their employee pool‟s. Business Process Outsourcing organizations face the highest attrition rates in the world. This research not only plays a crucial exploratory to di...

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Bibliographic Details
Main Author:	Gollapalli, Sai Sarvani
Format:	Dissertation (University of Nottingham only)
Language:	English
Published:	2008
Online Access:	https://eprints.nottingham.ac.uk/24515/

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