Challenges in Sustaining Employees in Call Centers, Hyderabad
The purpose of this work is to investigate the challenges faced by human resource managers in Hyderabad call centres in sustaining their employee pool‟s. Business Process Outsourcing organizations face the highest attrition rates in the world. This research not only plays a crucial exploratory to di...
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| Format: | Dissertation (University of Nottingham only) |
| Language: | English |
| Published: |
2008
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| Online Access: | https://eprints.nottingham.ac.uk/24515/ |