Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology.
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| Format: | Thesis |
| Published: |
2003
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| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/748/ |
| _version_ | 1848789590859579392 |
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| author | Sankaran, Muthulakshmi |
| author_facet | Sankaran, Muthulakshmi |
| author_sort | Sankaran, Muthulakshmi |
| building | MMU Institutional Repository |
| collection | Online Access |
| description | This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology. |
| first_indexed | 2025-11-14T17:59:09Z |
| format | Thesis |
| id | mmu-748 |
| institution | Multimedia University |
| institution_category | Local University |
| last_indexed | 2025-11-14T17:59:09Z |
| publishDate | 2003 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | mmu-7482010-06-30T08:39:30Z http://shdl.mmu.edu.my/748/ Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry Sankaran, Muthulakshmi HF5410-5417.5 Marketing. Distribution of products This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology. 2003-12 Thesis NonPeerReviewed Sankaran, Muthulakshmi (2003) Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry. Masters thesis, Multimedia University. http://myto.perpun.net.my/metoalogin/logina.php |
| spellingShingle | HF5410-5417.5 Marketing. Distribution of products Sankaran, Muthulakshmi Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry |
| title | Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry |
| title_full | Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry |
| title_fullStr | Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry |
| title_full_unstemmed | Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry |
| title_short | Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry |
| title_sort | impact of information communication technology on customer satisfaction in airline industry |
| topic | HF5410-5417.5 Marketing. Distribution of products |
| url | http://shdl.mmu.edu.my/748/ http://shdl.mmu.edu.my/748/ |