Impact Of Information Communication Technology On Customer Satisfaction In Airline Industry
This project deals in the main, with the problem of customer satisfaction in a service industry , namely, the Airline Industry, with special reference to the Passenger Community. The factor that is taken up for special investigation is the effect of impact of Information Communication Technology.
| Main Author: | |
|---|---|
| Format: | Thesis |
| Published: |
2003
|
| Subjects: | |
| Online Access: | http://shdl.mmu.edu.my/748/ |