| Summary: | This book is intended to provide an introduction
to the Total Quality Management and to help you
understand many issues related to quality that
affects businesses around the world. By reading this
book, you will have the tools to analyze these issues
and hopefully it will increase your understanding and
interest in quality as well. I am assuming that you have scarce prior knowledge
of quality management. Regardless of whether you have the limited knowledge
or not, this book aims to take you from knowing little quality principle, to
having a good and solid foundation that gives you the knowledge and skills
to increase your understanding. Hopefully, this book will also be able to show
you how relevant it is to everything going around you and how valuable an
understanding of quality can be to yourself.
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