Validating measurement model for total quality management practices on optimization of service organizations using confirmatory factor analysis
Purpose of this paper is to detail a validation of measurement model for Total Quality Management (TQM) practices proposed to optimize services organizations performance outcomes, using Confirmatory Factor Analysis (CFA) method. The measurement model involved data collected from 209 services organiz...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://eprints.uthm.edu.my/4435/ http://eprints.uthm.edu.my/4435/4/ICO005.pdf |