The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia

In today’s highly competitive market, business performance is one of the critical factors for companies to survive in the global marketplace. The concept of total quality management (TQM) has been developed as a result of intense global competition for improving business performance. Many previous s...

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Main Authors:	Ahmad, Md Fauzi, Zakuan, Norhayati, Jusoh, A., Yusof, S. M., Hisyamudin, MNN, Takala, Josu
Format:	Conference or Workshop Item
Published:	2013
Subjects:	HD28 Management. Industrial Management
Online Access:	http://eprints.uthm.edu.my/5204/ http://eprints.uthm.edu.my/5204/1/The_Relationships_Between_The_Extent_of_TQM.pdf

id	uthm-5204
recordtype	eprints
spelling	uthm-52042015-01-21T07:39:07Z The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia Ahmad, Md Fauzi Zakuan, Norhayati Jusoh, A. Yusof, S. M. Hisyamudin, MNN Takala, Josu HD28 Management. Industrial Management In today’s highly competitive market, business performance is one of the critical factors for companies to survive in the global marketplace. The concept of total quality management (TQM) has been developed as a result of intense global competition for improving business performance. Many previous studies discussed about TQM and the extent of the TQM practices, however, almost previous works were given less emphasis on the relationships between the extent of TQM factors and it's importance to business performance based on the individual factors in TQM, which is identified as theoretical gap. The main contribution of this study is to identify the most effective TQM factors based on the level of practices and it's importance to the business performance. A questionnaire was prepared and sent to 1500 companies from the automotive industry in Malaysia which gave a 21.9% response rate or 319 respondents. This study reveals that perception of ranking based on the practices is different compared to ranking based on it's importance to business performance. Furthermore, Kendall tau correlation test for rank analysis shows that correlation coeffient. r is -0.333 between rank of practices and its importance. It means that higher extent of TQM practices has less importance with business performance. Thus, the final ranking is finalized based on the practices level and it's importance to business performance as follows; (1)Management strategy and policy; (2)Customer focus; (3)Continuous improvement; (4)Supplier management; (5)Work process; (6)Business ethics; (7)Top management leadership; (8)Information and analysis; (9)Human resource development; (10) New product management. This research will help the academicians and industry players to have better understanding on the importance of TQM practices in effective way to the company in improving business performance. 2013 Conference or Workshop Item PeerReviewed application/pdf http://eprints.uthm.edu.my/5204/1/The_Relationships_Between_The_Extent_of_TQM.pdf Ahmad, Md Fauzi and Zakuan, Norhayati and Jusoh, A. and Yusof, S. M. and Hisyamudin, MNN and Takala, Josu (2013) The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia. In: Proceedings of the 2nd International Conference on Advanced Manufacturing (ICAM 2013) , 12-13 December 2013, Ayodya Resort Bali, Indonesia . http://eprints.uthm.edu.my/5204/
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Tun Hussein Onn Malaysia
building	UTHM Institutional Repository
collection	Online Access
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Ahmad, Md Fauzi Zakuan, Norhayati Jusoh, A. Yusof, S. M. Hisyamudin, MNN Takala, Josu The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia
description	In today’s highly competitive market, business performance is one of the critical factors for companies to survive in the global marketplace. The concept of total quality management (TQM) has been developed as a result of intense global competition for improving business performance. Many previous studies discussed about TQM and the extent of the TQM practices, however, almost previous works were given less emphasis on the relationships between the extent of TQM factors and it's importance to business performance based on the individual factors in TQM, which is identified as theoretical gap. The main contribution of this study is to identify the most effective TQM factors based on the level of practices and it's importance to the business performance. A questionnaire was prepared and sent to 1500 companies from the automotive industry in Malaysia which gave a 21.9% response rate or 319 respondents. This study reveals that perception of ranking based on the practices is different compared to ranking based on it's importance to business performance. Furthermore, Kendall tau correlation test for rank analysis shows that correlation coeffient. r is -0.333 between rank of practices and its importance. It means that higher extent of TQM practices has less importance with business performance. Thus, the final ranking is finalized based on the practices level and it's importance to business performance as follows; (1)Management strategy and policy; (2)Customer focus; (3)Continuous improvement; (4)Supplier management; (5)Work process; (6)Business ethics; (7)Top management leadership; (8)Information and analysis; (9)Human resource development; (10) New product management. This research will help the academicians and industry players to have better understanding on the importance of TQM practices in effective way to the company in improving business performance.
format	Conference or Workshop Item
author	Ahmad, Md Fauzi Zakuan, Norhayati Jusoh, A. Yusof, S. M. Hisyamudin, MNN Takala, Josu
author_facet	Ahmad, Md Fauzi Zakuan, Norhayati Jusoh, A. Yusof, S. M. Hisyamudin, MNN Takala, Josu
author_sort	Ahmad, Md Fauzi
title	The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia
title_short	The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia
title_full	The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia
title_fullStr	The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia
title_full_unstemmed	The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia
title_sort	relationship between the extent of tqm practices and the importance on business performance: a survey in malaysia
publishDate	2013
url	http://eprints.uthm.edu.my/5204/ http://eprints.uthm.edu.my/5204/1/The_Relationships_Between_The_Extent_of_TQM.pdf
first_indexed	2018-09-05T11:16:42Z
last_indexed	2018-09-05T11:16:42Z
_version_	1610766040345608192

The relationship between the extent of TQM practices and the importance on business performance: a survey in Malaysia

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