The relationship of job embeddedness and occupational commitment on propensity to stay among contact centre outsourcing employees
Contact Center Outsourcing has been identified as the knowledge-based business services in which Malaysia has an endowment to compete along the regional matured markets such as India and Philippines. However, challenges related to human resources particularly the high turnover rate experience...
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| Format: | Conference or Workshop Item |
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| Online Access: | http://eprints.uthm.edu.my/3401/ http://eprints.uthm.edu.my/3401/1/MGT060.pdf |