Ismail Z., Shokor S.S.A.B.
Rapid life time change of the Malaysian lifestyle had served the overwhelming growth in the service operation industry. On that occasion, this paper will provide the idea to improve the waiting line system (WLS) practices in Malaysia fast food chains. The study will compare the results in between th...
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| Format: | Article |
| Language: | English |
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2017
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| Online Access: | IOP Conference Series: Earth and Environmental Science |
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eprints |
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uniten-123456789-33872018-04-28T16:31:43Z Ismail Z., Shokor S.S.A.B. The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry Average numbers Customer service management Customer spending Fast-food restaurants Rapid life time change of the Malaysian lifestyle had served the overwhelming growth in the service operation industry. On that occasion, this paper will provide the idea to improve the waiting line system (WLS) practices in Malaysia fast food chains. The study will compare the results in between the single server single phase (SSSP) and the single server multi-phase (SSMP) which providing Markovian Queuing (MQ) to be used for analysis. The new system will improve the current WLS, plus intensifying the organization performance. This new WLS were designed and tested in a real case scenario and in order to develop and implemented the new styles, it need to be focusing on the average number of customers (ANC), average number of customer spending time waiting in line (ACS), and the average time customers spend in waiting and being served (ABS). We introduced new WLS design and there will be prompt discussion upon theories of benefits and potential issues that will benefit other researchers. 2017-10-26T05:03:33Z 2017-10-26T05:03:33Z 2016 Article 10.1088/1755-1315/32/1/012074 en IOP Conference Series: Earth and Environmental Science |
| repository_type |
Digital Repository |
| institution_category |
Local University |
| institution |
Universiti Tenaga Nasional |
| building |
UNITEN Institutional Repository |
| collection |
Online Access |
| language |
English |
| topic |
Average numbers Customer service management Customer spending Fast-food restaurants |
| spellingShingle |
Average numbers Customer service management Customer spending Fast-food restaurants The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry Ismail Z., Shokor S.S.A.B. |
| description |
Rapid life time change of the Malaysian lifestyle had served the overwhelming growth in the service operation industry. On that occasion, this paper will provide the idea to improve the waiting line system (WLS) practices in Malaysia fast food chains. The study will compare the results in between the single server single phase (SSSP) and the single server multi-phase (SSMP) which providing Markovian Queuing (MQ) to be used for analysis. The new system will improve the current WLS, plus intensifying the organization performance. This new WLS were designed and tested in a real case scenario and in order to develop and implemented the new styles, it need to be focusing on the average number of customers (ANC), average number of customer spending time waiting in line (ACS), and the average time customers spend in waiting and being served (ABS). We introduced new WLS design and there will be prompt discussion upon theories of benefits and potential issues that will benefit other researchers. |
| format |
Article |
| author |
The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry |
| author_facet |
The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry |
| author_sort |
The Application of Waiting Lines System in Improving Customer Service Management: The Examination of Malaysia Fast Food Restaurants Industry |
| title |
Ismail Z., Shokor S.S.A.B. |
| title_short |
Ismail Z., Shokor S.S.A.B. |
| title_full |
Ismail Z., Shokor S.S.A.B. |
| title_fullStr |
Ismail Z., Shokor S.S.A.B. |
| title_full_unstemmed |
Ismail Z., Shokor S.S.A.B. |
| title_sort |
ismail z., shokor s.s.a.b. |
| publishDate |
2017 |
| url |
IOP Conference Series: Earth and Environmental Science |
| first_indexed |
2018-09-05T07:31:04Z |
| last_indexed |
2018-09-05T07:31:04Z |
| _version_ |
1610751844895686656 |