The impact of service quality on organizational performance. Does market orientation matter?
This study tries to examine the relationship between service quality and market orientation and their impact towards organizational per formance. A total of 175 sets of questionnaires were distributed to the employees of the selected organizations in Kuching, and 92%...
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| Format: | Project Report |
| Language: | English English |
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Universiti Malaysia Sarawak, UNIMAS
2009
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| Online Access: | http://ir.unimas.my/6482/ http://ir.unimas.my/6482/1/THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20ORGANIZATIONAL%20PERFORMANCE.%20DOES%20MARKET%20ORIENTATION%20MATTER%2824%20pgs%29.pdf http://ir.unimas.my/6482/7/THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20ORGANIZATIONAL%20PERFORMANCE.%20DOES%20MARKET%20ORIENTATION%20MATTER%28OCR%29.pdf |
Internet
http://ir.unimas.my/6482/http://ir.unimas.my/6482/1/THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20ORGANIZATIONAL%20PERFORMANCE.%20DOES%20MARKET%20ORIENTATION%20MATTER%2824%20pgs%29.pdf
http://ir.unimas.my/6482/7/THE%20IMPACT%20OF%20SERVICE%20QUALITY%20ON%20ORGANIZATIONAL%20PERFORMANCE.%20DOES%20MARKET%20ORIENTATION%20MATTER%28OCR%29.pdf