Examining the correlations of hotel service quality with tourists satisfaction
This study aims to examine the correlation of hotel service quality (i.e. assurance, reliability, responsiveness, tangibles and empathy) with tourists’ satisfaction. Results via correlation analysis, among 200 respondents who have already experienced the tourism product and services in Federal Ter...
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| Format: | Article |
| Language: | English |
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IDOSI Publications
2013
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| Online Access: | http://eprints.ums.edu.my/19640/ http://eprints.ums.edu.my/19640/ http://eprints.ums.edu.my/19640/1/Examining%20the%20correlations%20of%20hotel%20service%20quality%20with%20tourists%20satisfaction.pdf |