Performance Measurement System in Hotel Industry: A Case Study on Selected Hotel
This case study examined and described the progress of the existing performance measurement at a hotel where the specific objectives were to gain a better understanding of the current measurement system. Using strategic balanced scorecard (BSC) approach, it helps identifying possible self-improvemen...
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| Format: | Thesis |
| Language: | English |
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2012
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| Online Access: | http://etd.uum.edu.my/3019/ http://etd.uum.edu.my/3019/1/Zainon_Alias.pdf |