Visitor satisfaction analysis as a tool for park managers: a review and case study
Visitor satisfaction has been an important area for leisure research since the 1960s and more recently for park management. A number of approaches have been adapted from consumer research including importance-performance analyses, gap analyses, threshold performance targets and overall satisfaction....
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Australian and New Zealand Association for Leisure Studies (ANZALS)
2011
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| Online Access: | http://hdl.handle.net/20.500.11937/10495 |