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The Qualitative Approach to Un...
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The Qualitative Approach to Understanding Service Quality
Bibliographic Details
Main Authors:
M, Lyndall cCormack.
,
Cathy, Neal
,
John L., Triplett
Format:
text
Language:
eng
Published:
Emerald
1994
Subjects:
Qualitative research,focus group discussion,service quality,SERVQUAL
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