Author Search Results

1

Assessing the Reliability and Validity of SERVQUAL in a Longitudinal Study: The Experience of an Australian Organisation

Assessing the Reliability and Validity of SERVQUAL in a Longitudinal Study: The Experience of an Australian Organisation

by John L., Triplett, Oliver H.M., Yau, Cathy, Neal
Published 1994

Other Authors: “...John L., Triplett...”

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2

The Qualitative Approach to Understanding Service Quality

The Qualitative Approach to Understanding Service Quality

by M, Lyndall cCormack., Cathy, Neal, John L., Triplett
Published 1994

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