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Frontline employee empowerment...
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Frontline employee empowerment and perceived customer satisfaction
Bibliographic Details
Main Authors:
Teresa, Proenca
,
Ana, Torres
,
Ana Sofia, Sampaio
Format:
text
Language:
eng
Published:
Emerald
2017
Subjects:
Customer satisfaction,Intrinsic motivation,Psychological empowerment,Contact centers,Structural empowerment
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Description
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