Explaining customer satisfaction with complaint handling

by Concepción, Varela‐Neira, Rodolfo, Vázquez‐Casielles, Víctor, Iglesias
Published 2010

Lack of preferential treatment: effects on dissatisfaction after a service failure

by Concepción, Varela‐Neira, Rodolfo, Vázquez‐Casielles, Víctor, Iglesias
Published 2010

Intentionality attributions and humiliation

by Concepción, Varela-Neira, Rodolfo, Vázquez-Casielles, Víctor, Iglesias
Published 2014

High-performance work systems and job satisfaction: a multilevel model

by Romina, García-Chas, Edelmira, Neira-Fontela, Concepción, Varela-Neira
Published 2016

Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

by Víctor, Iglesias, Concepción, Varela-Neira, Rodolfo, Vázquez-Casielles
Published 2015

Supervisory servant leadership and employee’s work role performance

by Carmen, Otero-Neira, Concepción, Varela-Neira, Belén, Bande
Published 2016

Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity

by Rodolfo, Vázquez-Casielles, Victor, Iglesias, Concepción, Varela-Neira
Published 2013

Manufacturer–distributor relationships: role of relationship-specific investment and dependence types

by Rodolfo, Vázquez-Casielles, Victor, Iglesias, Concepción, Varela-Neira
Published 2017

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

by Belén, Bande, Pilar, Fernández-Ferrín, Concepción, Varela-Neira, Carmen, Otero-Neira
Published 2016