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Examining customer evaluations...
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Examining customer evaluations across different self-service technologies
Bibliographic Details
Main Authors:
Nichola, Robertson
,
Heath, McDonald
,
Civilai, Leckie
,
Lisa, McQuilken
Format:
text
Language:
eng
Published:
Emerald
2016
Subjects:
Customer satisfaction,Customer intentions,Interactive voice response,Invariance testing,Online service,Self-service technologies
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Description
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