Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context

Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context

Bibliographic Details
Main Authors: Daniel J., Petzer, Christine F., De Meyer-Heydenrych, Göran, Svensson
Format: text
Language:eng
Published: Emerald 2017
Subjects:
Behavioural intention,Service encounter,Service satisfaction,Perceived justice

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