What may lead you to recommend and revisit a hotel after a service failure instead of complaining?

Bibliographic Details
Main Authors:	Oscar, Aguilar-Rojas, Carmina, Fandos-Herrera, Carlos, Flavián-Blanco
Format:	text
Language:	eng
Published:	Emerald 2015
Subjects:	Gender,Service recovery,Complaints,Service failures

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