Digital banking, customer experience and bank financial performance

Digital banking, customer experience and bank financial performance

Bibliographic Details
Main Authors: Cajetan I., Mbama, Patrick O., Ezepue
Format: text
Language:eng
Published: Emerald 2018
Subjects:
Service quality,Financial performance,Customer satisfaction,Customer loyalty,Customer experience,Digital banking
id 10.1108-IJBM-11-2016-0181
recordtype eprints
spelling 10.1108-IJBM-11-2016-01812018-04-03 Digital banking, customer experience and bank financial performance Cajetan I., Mbama Cajetan I., Mbama Patrick O., Ezepue Patrick O., Ezepue Service quality,Financial performance,Customer satisfaction,Customer loyalty,Customer experience,Digital banking Emerald 2018-04-03 text text/HTML 10.1108/IJBM-11-2016-0181 https://www.emeraldinsight.com/doi/10.1108/IJBM-11-2016-0181 ctx_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.jtitle=International+Journal+of+Bank+Marketing&rft.volume=36&rft.issue=2&rft.spage=230&rft.epage=255&rft.issn=0265-2323&rft.id=info%3Adoi%2F10.1108%2FIJBM-11-2016-0181 eng Emerald All rights reserved.
repository_type Digital Repository
institution_category Foreign Institution
institution Emerald
building Emerald Repository
collection Online Access
language eng
topic Service quality,Financial performance,Customer satisfaction,Customer loyalty,Customer experience,Digital banking
spellingShingle Service quality,Financial performance,Customer satisfaction,Customer loyalty,Customer experience,Digital banking
Cajetan I., Mbama
Patrick O., Ezepue
Digital banking, customer experience and bank financial performance
description
author2 Cajetan I., Mbama
author_facet Cajetan I., Mbama
Cajetan I., Mbama
Patrick O., Ezepue
format text
author Cajetan I., Mbama
Patrick O., Ezepue
author_sort Cajetan I., Mbama
title Digital banking, customer experience and bank financial performance
title_short Digital banking, customer experience and bank financial performance
title_full Digital banking, customer experience and bank financial performance
title_fullStr Digital banking, customer experience and bank financial performance
title_full_unstemmed Digital banking, customer experience and bank financial performance
title_sort digital banking, customer experience and bank financial performance
publisher Emerald
publishDate 2018
first_indexed 2018-10-12T13:32:55Z
last_indexed 2018-10-12T13:32:55Z
_version_ 1614126698362568704

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