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Investigating the relationship between service quality dimensions, customer satisfaction and loyalty in Turkish banking sector
Bibliographic Details
Main Authors:
Veysel, Yilmaz
,
Erkan, Ari
,
Hüseyin, Gürbüz
Format:
text
Language:
eng
Published:
Emerald
2018
Subjects:
SERVQUAL,Banking industry,Service quality,Customer loyalty,Structural equation model
Holdings
Description
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