Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective

Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective

Bibliographic Details
Main Authors: Mornay, Roberts-Lombard, Daniël Johannes, Petzer
Format: text
Language:eng
Published: Emerald 2018
Subjects:
Perceived value,Customer satisfaction,Behavioural intention,Customer delight,Cell phone network service provider,Perceived employee service delivery skills

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